AH: Frozen Culture x Monsters Mystery (S1)

Shopify Collective gives us the ability to partner with other sellers we trust and help grow our businesses together. These items are NOT shipped by Display Geek but we can assure you that we only work with companies that package collectibles with extreme care and safety.

• 5 Days Per Week. Our warehouse DOES NOT ship or operate 24 hours a day, 7 days a week. Your patience is appreciated. Once we ship your package, you will be notified via email. Check your spam folder.

• Expect Most In-Stock Items to be Shipped Within 1-5 Business Days. This time frame does not apply if your order contains pre-orders or custom items. Custom items may take up to 2 weeks to be made and shipped.

• Custom Items can be shipped to you by the artist or company that created them or by us. Shipping times may be extended if we are not shipping said custom items. Your patience is appreciated.

• Email Notifications Will Be sent For Any Shipped/Orders. This is an auto-activated system which is initiated once we apply a shipping label. If you did not get a notification regarding shipment, we either did not ship your order yet or the email was sent to your spam folder. Check your spam folder.

• Package Tracking Numbers Will Be Included in The Shipping Confirmation Email. This covers all domestic shipments (United States). We do not ship internationally.

• Refunds Are Not Given for Any Shipment in Transit. If your order is delivered later than expected, for any reason, refunds are not given. We ship out very fast. We are not to be held responsible for the failures of shipping companies we cannot control.

• Returns & Refunds Are Given for Orders That Have Been Delivered with Unreasonable Damage to the Product Itself (Example: Funko Pop & Pop Box). Damage to the shipping box and packaging are not justification for returns & refunds. To proceed with a return and/or refund, take one or two photographs on the day of the delivery. Email us at displaygeekinc@gmail.com within 48hours to request a return or refund. A replacement may be accepted if the requirements are met and the damage is justified. Once your discrepancy is approved by our team, we will provide you with a return address.

• No Refunds Will Be Given for Damaged Items If We are Not Contacted Within 48 Hours. If you do not contact us, we will assume the damage to the item has been done by your actions and not by the process of shipment. To avoid this issue, please open your delivered package as soon as you receive it.

• No Refunds Will Be Given to Products That May Be Mildly Taller or Shorter Than Advertised. This advertised size would be given by the artist, supplier or company that manufactured the item. Extreme size changes do not apply.

• No Refunds Will Be Given for Damaged Free Items. If the item is removed from their manufactured packaging, we will not offer a refund or return.

• No Refunds Will Be Given for Packages in Transit or With Late Delivery. After we have shipped your order, the shipment process is not determined by us and we cannot be held accountable for missing or late items. No exceptions.

• No Refunds or Replacements Will Be Given for Packages That Have Been Confirmed as Delivered. We cannot & will not contact your local post office or personnel to find a missing package post-delivery.

• No Refunds Will Be Given to Those Who No Longer Want Their Order. If a customer is no longer interested in the product due to a lack of importance, desire, or patience, we will not accommodate that request.

• All Refunds & Returns Are to Be Completed by Our Customer Service Team at displaygeekinc@gmail.com. If you choose to not communicate with us regarding a refund or return & begin the process of filing a complaint and/or a chargeback, you will have a lifetime ban from ordering with/from us. No exceptions.

• No Refunds Will Be Given to Shipping Costs. All refunds given on orders will never include the cost of shipping. We will also deduct a 20% fee of the total cost of that refunded order. We will, however, pay for shipping costs for items to be shipped back to our facility once the refund and return have been approved. We will not offer refunds to a product(s) that has not been returned.

• No Refunds Will Be Given to Custom Fees, VAT and/or Other Taxes. These are the responsibility of the buyer/recipient. We do not control the prices of taxes or fees of any kind. The taxes and fees derive from your government. The responsibility of such charges will always fall to the customer.

• A Package Can Be Labeled as Undeliverable for Many Reasons. If your order is sent back to us with that label, it usually means that your shipping address was incomplete in some form. You many choose to have your order resent to you at the same address or a new address. The cost of shipping will fall to you. If you do not wish to get the “undeliverable” package sent back to you, we may offer you store credit to cover the cost of the item(s) for future purchase. Store credit will be offered in the form of our reward points.

• We Reserves the Right to Cancel Any Order at Any Time for Any Reason Without Warning Before Shipment Takes Place. This is not a common action taken by us. Rare Exceptions Apply Only.

• Flipping Products or Items is Not Allowed with us. No exceptions. “What is a flipper?” A flipper is an individual that purchases a product from a company and resells that product at a higher price (excessive price increases in most cases). We take pride in selling to fellow collectors. If we are informed of any flippers that have bought from us or from any of our affiliates, they will have a lifetime ban from ordering with/from us. No exceptions.

• All Orders Are Final. Please be sure you know what it is you are ordering before you finalize your purchase.