FREQUENTLY ASKED QUESTIONS

You have up to 30 days to return an item, but it must be returned in mint condition. Please email our support department at displaygeekinc@gmail.com and one of our customer service reps will assist you with your return/or exchange promptly. Items must be returned to us for a refund. Once the displays are built we cannot refund you for them unless you let us know why you are returning them.

I ordered the wrong display:

Due to frequent mistakes on large orders, we are no longer paying for any returns on display cases if you order 3 or more. We cannot afford these mistakes and due to the size of the boxes they are expensive to correct. Please read about the products thoroughly before placing a large order in the future.

I did not know they were cardboard:

I did not know they were cardboard will no longer be a valid reason. This is the most common issue we face. Please read about the products thoroughly before placing an order in the future. We have the materials in the title, description, and even the images. We are incredibly transparent about what we make.

You sent me the wrong size protector:

First we need to verify that we did send the wrong protector. Unfortunately, the more common issue is the assumption of a protector based on the category (Example: Pop Rides). On every listing there is a fitting guide, if that item is NOT listed on the guide, we are no longer offering replacements or refunds. Not all Pop Rides fit Pop Ride protectors, and so on. Please read the description or use our search feature. Every answer is clear.

Limited Items:

Many items are limited and cannot be returned or refunded. We will however evaluate the situation and always be fair and easy to work with.

Restocking Fee:

We have also added a restocking fee of 10% because we have to pay receivers to document, check and restock returns.

(Move my order to the front of the queue)

This is NOT RUSH SHIPPING. This feature simply moves your order to the front of the line so it gets packed and shipped immediately. To get RUSH SHIPPING you would need to select a shipping option in the cart outside of FREE, but trust us, it is incredibly expensive to RUSH Display cases. We do not create those prices, they are estimates from UPS and USPS.

Due to frequent mistakes on large orders, we are no longer paying for any returns on display cases if you order 3 or more. We cannot afford these mistakes and they are expensive to correct. Please read about the products thoroughly before placing a large order in the future.

CLASSIC Displays are DEEP and made to hold 5 per row with the box stored behind it.

SOLO Displays are SHALLOW and made for 4 per row In Box facing forward.

This happens all the time. 95% of the time, the package will show up a few days after it is scanned that it was delivered. It is probably still on their truck. Please give it a few more days. We appreciate your patience.

This happens all the time. 95% of the time, they made a mistake and it will update on the next scan. We appreciate your patience.

You will receive a tracking number the second we print the label to ship. If for some reason you do not, it is probably a system glitch. Just reach out with your order number and we can look it up.

We do not always stock everything in one location. The order may be split and sent by another warehouse location. In other situations the product may be Print to Order from another company and they will receive the order and ship it themselves a few days later.

It may not be lost. 95% of the time the package shows up a few days or a week later. Please give it a few more days. We appreciate your patience.

We are not a shipping company. We pack everything safely and quickly. We do our job and they do theirs. We are a small company and they are a massive company. Always remember that please and have patience.

Displays: UPS Ground Standard Shipping & Handling within the contiguous 48 states* We CANNOT accept PO BOXES or APO for Display orders. The cost to ship them USPS is incredibly high.

Protectors & Toys: USPS First Class, Ground Advantage & Priority Mail.

International: You can order most items on our ebay store internationally. They ship to a U.S. Hub and then out of the country. Store URL: https://www.ebay.com/str/displaygeek 

We no longer ship international on our website due to many reasons over the years such as scams, customs fees and incorrect calculations. 

Summary: Most standard shipments should arrive in 1 to 6 business days depending upon routing and the distance from the west coast. Orders outside the mainland 48 states will have an extra charge at checkout. Includes Alaska and Hawaii. (Returns WILL NOT be accepted on anything outside of the contiguous 48 states) USPS is used on some small orders in cases where shipping is cheaper and product arrival is quicker than UPS. Use our ebay store for International Shipping.

International: 

You can order most items on our ebay store internationally. They ship to a U.S. Hub and then out of the country. Store URL: https://www.ebay.com/str/displaygeek 

We no longer ship international on our website due to many reasons over the years such as scams, customs fees and incorrect calculations. 

Display Geek, Inc. is required to charge applicable state and local tax on every item shipped to an address in California. In order to obtain Tax Exempt status for orders shipped in the State of California, we must first receive a completed State of California Resale Card by mail or e-mail. We will then setup your account to be tax exempt.

Due to a 2018 Supreme Court Ruling, we are now required by law to collect sales tax in any state that requires economic nexus sales tax compliance. This is every state after a certain requirement is met. If you see us collecting tax in states outside of California, this is why.

If you have any questions, issues, or special requests, please contact us anytime by email at displaygeekinc@gmail.com we will get back to you as soon as humanly possible. Most common answers can be found on the product listing details or the FAQ page.

Store Front : Closed
Headquarters : San Diego, CA
Warehouses : Chula Vista, CA
Email address : displaygeekinc@gmail.com

CLASSIC: Recycled Corrugated Cardboard

SOLO/INBOX: Recycled Corrugated Cardboard

GRAIL MODS: EVA Foam

KUBBIE DELUXE: Recycled Corrugated Cardboard

KUBBIE SLIM: Recycled Corrugated Cardboard

KUBBIE ULTRA: MDF Wood

KUBBIE ULTRA SLIM: MDF Wood

0.50MM PROTECTORS: PET Plastic

CUSTOM ACRYLICS: Acrylic Plastic

There a few options:

CLASSIC Displays are deep and made to hold 5 per row with the box stored behind it. They are three rows so they hold 15 total Out of Box. You can also put them 4 across per row to hold 12 inside. Don't forget more can go on top. Please refer to the photos to see what I mean. https://displaygeek.com/classic

SOLO Displays are shallow and made for 4 per row In Box facing forward. They are three INDIVIDUAL SEPARATE rows so they hold 12 total In Box. These displays are versatile and can be spread out to hold much more. They are also perfect for Out of Box, Funko Soda, Q-Figs, Wraith Reapers, Tiny Ghosts and so much more. Don't forget more can go on top. Please refer to the photos to see what I mean. https://displaygeek.com/solo

KUBBIES Displays are shallow and made for 4 per row In Box facing forward. They are three rows so they hold 12 total In Box. Don't forget more can go on top. Please refer to the photos to see what I mean. https://displaygeek.com/kubbies

FIGBOX Displays are made for 5 FiGPiN's per row In Box facing forward. They are three rows so they hold 15 total In Box. These displays are versatile and can be spread out to hold much more. They are also perfect for Out of Box Pin collectors. Don't forget more can go on top. Please refer to the photos to see what I mean. https://displaygeek.com/figbox

HERO COMPLEX are made to fit 2 Pops in 0.50mm protectors and below.

We have videos for each display. There is an instructions button on the top nav of the website. Check which one you purchased and find the correct video here: https://displaygeek.com/pages/instructions

DG Classic & Solo (Cardboard) - We recommended: #8 x 1" Flat Head Screws, but bigger ones work as well. It is cardboard so you can go right through it.

DG Grail Mods (EVA Foam) - Comes with hardware.

Kubbies Deluxe & Slim (Cardboard) - We recommend 3M Claw.

Kubbies Ultra (MDF Wood) - L Brackets are best, or OOK Amazing Monkey Hook Picture Hanger Set, 35lbs.

We DO NOT recommend nails, thumb tacks or double sided tape. Many customers have used 3M Command Strips but we DO NOT recommend that because not only do they need to be secure and pushed together tight for best results, but command strips sometimes have issues sticking.

Click Here to purchase one of these display mounting solutions

Classic displays you don't have to no. You can put it on a shelf or desk. Other displays, yes they need to be mounted for best results.

We recommended: #8 x 1" Flat Head Screws, but bigger ones work as well. It is cardboard so you can go right through it. We DO NOT recommend nails, thumb tacks or double sided tape.

Many customers have used 3M Command Strips but we DO NOT recommend that because not only do they need to be secure and pushed together tight for best results, but command strips sometimes have issues sticking.

Display Geek: Unfortunately they do not. We worry that the products could be damaged while shipping.

MK Kubbies: Unfortunately they do not. We worry that the products could be damaged while shipping.

Hero Complex: Yes, they come with 2 command strips per unit.

C3 Shelves: Yes, they come with a tiny level, 2 screws and 2 anchors.

The photo shows 3 single rows. They come in 3 packs like the photo. They are pre-boxed as 3 single rows so technically it is 3 displays in 1 box.

Yes! You will see them in our INSERTS section! Awesome themes like Star Wars, Marvel, The Walking Dead, Game of Thrones, Disney & more!

Display Geek: Classic comes in Black only. Solo and other displays come in Black or White.

Kubbies: Black, White, Brown

Need help finding the right protector?

Visit our POP PROTECTOR GUIDE to see our up to date fitting guide. We are always working on updating this guide.

EXAMPLE: If you are buying a protector for a Movie Moment and the link takes you to a Pop Town, that protector is CORRECT. Movie Moments vary in size. Trust the links.

IMPORTANT: If you have the product in your hand, please give us EXACT measurments and we can verify a protector for you if we have it.

Larger protectors do not just hold their shape without the box being slid halfway in. Our recommendation is to put the pop box upside down on the table and slide the protector over it rather than trying to slide the box into the protector.

Maybe... Please send us photos of what you received. It is possible we made a mistake.

The most common occurence though is the assumption that a protector will fit based on what category it belongs to. If you read every description you will see a fitting guide on every listing. If the item is not listed, then it fits another protector (OR) we need measurements to verify the size. Funko changes box sizes almost weekly now by small increments.

EXAMPLE 1:

Blacklight Valkyrie Ride (Fits Pop Moment) and Regular Valkyrie Ride (Fits Pop Rides Large) are two completely different boxes and the same mold.

EXAMPLE 2:

Blacklight Ghost Rider Ride (Fits Pop Rides Large) and Regular Ghost Rider Ride (Fits Pop Rides Motorcycle) are two completely different boxes and the same mold.

EXAMPLE 3:

He-Man on Battle Cat Ride (Fits Pop Rides Large) and Her-Man on FLOCKED Battle Cat Ride (Fits 6 inch) are two completely different boxes and the same mold.

We make our own custom acrylics.

Click Here to view them all

KP FORTRESS - (4.0mm thick, UV Resistant) Hard Acrylic Magnetic Slide Bottom Cases (Mass Produced Overseas) (Not Customizable)

POP FORTRESS - (4.5mm thick, NOT UV Resistant) Custom Hard Acrylic Cases (Custom Made in the USA)

POP KOVER - (3.0mm thick, UV Resistant) Custom Countertop Acrylic Displays (Custom Made in the USA)

WALL KOVER - (3.0mm thick, UV Resistant) Custom Wall Mount Acrylic Displays (Custom Made in the USA)

- KP FORTRESS Acrylics are shipped in 24-48 hours after purchase.

- ALL CUSTOM Acrylics can take up to 2 weeks to be created and shipped. Each piece is hand or machine cut and needs precision to work. The machines can be overworked so we need to spread orders out the best we can.

Pay attention to box condition in the title. For example *7/10 box* means there could be a few minor dings. *8/10 box* means minimal dings. If nothing is listed, product is in great shape.

Update 2018: We no longer do Funko pre-orders. We have plenty of Affiliates that do though! https://displaygeek.com/pages/affiliates-partners

Previous Policy: Collectibles can sometimes come from our distributor with a damaged box, a crappy paint job, or have creases when shipped to our facility. For most single items, we will list it with photos and typically reduce the price. For Pre-Orders, we will send out the products in the best condition FIRST, in the order they were purchased. We will ship all collectibles carefully with padding to ensure their safety. Pre-Ordered items are paid for at the time the order is placed and will be shipped as soon as they are available, in the order they were received. Due to the fact that items can be limited edition, we will not be accepting any returns on collectibles.

By placing your order with Display Geek, Inc. you understand and accept these terms and conditions

Store Front : Closed
Headquarters : San Diego, CA

Pickup NOT Available.
Online Store Only.

Email Address: displaygeekinc@gmail.com

I had over 1,500, then narrowed it down to 650.

YES, I literally ran out of room in 2015 and decided to design and manufacture my own displays.

This must be @haha_collectibles question lol

No... no I do not wear Crocs.

I miss you too