Need help finding the right protector?

Visit our POP PROTECTOR GUIDE to see our up to date fitting guide. We are always working on updating this guide.

EXAMPLE: If you are buying a protector for a Movie Moment and the link takes you to a Pop Town, that protector is CORRECT. Movie Moments vary in size. Trust the links.

IMPORTANT: If you have the product in your hand, please give us EXACT measurments and we can verify a protector for you if we have it.

To start a return, you can contact us at support@displaygeek.com If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@displaygeek.com.

Exceptions / NON-Returnable items
We cannot accept returns on Sale Items, Gift Cards or Custom Cut products like Acrylic Display Cases.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

We will gladly provide a pre-paid return label for items damaged, broken, or if an incorrect product was sent from our company. We will no longer be providing pre-paid labels for items damaged by the customer, purchasing of an incorrect size, or no longer needed or wanted items. Please bring the item to your local shipping company to get a label printed after we provide a return address. 

As a small business we cannot survive by covering the cost of every return label. We do the best we can with what we have and take full responsibility whenever it is clearly our fault. The cost of shipping is simply too high to cover every issue the same way. Sorry for the inconvenience. 

You sent me the wrong size protector:

First we need to verify that we did send the wrong protector. Unfortunately, the more common issue is the assumption of a protector based on the category (Example: Pop Rides). On every listing there is a fitting guide, if that item is NOT listed on the guide, we are no longer offering replacements or refunds. Not all Pop Rides fit Pop Ride protectors, and so on. Please read the description or use our search feature. Every answer is clear.

Limited Items:

Many items are limited and cannot be returned or refunded. We will however evaluate the situation and always be fair and easy to work with.

Restocking Fee:

We have also added a restocking fee of 10% because we have to pay receivers to document, check and restock returns.

Domestic: 

USPS Ground Advantage (2-5 business days) or UPS Ground (4 business days) depending on cost within the contiguous mainland 48 states* We CANNOT accept PO BOXES for Display orders. They require USPS and the cost to ship them is incredibly high in most cases.

International: 

You can order most items on our ebay store internationally. They ship to a U.S. Hub and then out of the country. Store URL: https://www.ebay.com/str/displaygeek 

We no longer ship international on our website due to many reasons over the years such as scams, customs fees and incorrect calculations. 

Details:

• Most standard shipments should arrive in 1 to 6 business days depending upon routing and the distance from the west coast.

• Orders outside the lower 48 states will have an extra charge at checkout. Includes Alaska, Hawaii and sometimes APO. (Returns WILL NOT be accepted on anything outside of the contiguous 48 states)

International: 

1) You can order most items on our ebay store internationally. They ship to a U.S. Hub and then out of the country. eBay offers the best protection for both buyer and seller.

Our Store URL: https://www.ebay.com/str/displaygeek 

2) We NO LONGER ship international from our website due to many reasons over the years such as scams, customs fees and incorrect calculations. eBay protects both parties 100% in case of an issue.

3) We DO NOT recommend any reshipper 3rd party, we are not to be held responsible for issues that come from them. eBay is the only safe option for both buyer and seller.